Privacy Policy
La Ria Creations is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.
Table of Contents
What is Personal Information and why do we collect it?
La Ria Creations collects personal information in accordance with the Australian Privacy Principals (see the Australian Privacy Act, 1988). Personal information is defined as information that identifies an individual. For example: names, postal addresses, email addresses and phone numbers.
- Personal information may be obtained in the following ways:
- When purchasing items from our store.
- Interacting with us on social media.
- Participation in competitions we conduct.
- Requests for information.
- Conducting business with us.
- Subscribing to our online newsletter or mailing list.
- Through the use of integrated third-party services.
We collect your personal information for the primary purpose of providing our services to you, managing our business and website, providing marketing to you and general service delivery. We will only collect personal information that is relevant to the operations of our business and that will be used in helping to improve your customer experience. We are committed to full transparency of the information we collect, its use and retention, where possible and appropriate. You may opt to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Cookies
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Cookie Policy Generated By CookieYes – Cookie Policy Generator.
Emails
You may receive marketing emails from us and can unsubscribe at any time by clicking on the link at the bottom of the email.
If you use our online store, you may also receive emails from us regarding your orders or account activity.
For example, we may send you an email confirming that:
- You have created a customer account.
- Your customer account password has been reset or changed.
- You have made a purchase.
- Your order has been shipped.
You cannot unsubscribe to stop receiving these messages.
Any personal information that is collected via email is handled in accordance with our privacy policy.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances your information may be transmitted to third parties. This can include payment gateway providers and payment transaction processes, which have their own privacy policies. We recommend that you read their privacy policies to understand how your personal information is handled by these providers. Be aware that some providers may operate in a different jurisdiction than you and may be susceptible to different laws, regulations and best practices.
Third-party providers may collect the following data in relation to payment processing:
- Your full name.
- Your contact information (phone number, email address and website).
- Billing and shipping addresses (including ZIP/Post code).
- Credit card number, security code and expiration date.
For security purposes, La Ria Creations does not have access to or store sensitive cardholder data, such as full credit card numbers or card authentication data. Payments are processed through a third-party processor, therefore, the collection, use, and sharing of your data will also be subject to the privacy policies related agreements of that third party.
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Embedded content from other websites
Articles, posts and media on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact Form Information
A name and an email address if you complete our contact form with a question. We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse, loss and from unauthorized access, modification or disclosure. Unfortunately, no system can be 100% secured, so we cannot guarantee that communications between you, us or any third party will be entirely protected from being accessed by any unauthorised individuals, though we are committed to taking every reasonable step to safeguard your personal information. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How long we retain your data
Will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us – see the contact information section.
La Ria Creations will not charge any fee for your access request.
In order to protect your personal information we may require identification from you before releasing the requested information.
General Data Protection Regulation (GDPR)
The European Union General Data Protection Regulation (GDPR) contains data protection requirements which impact how businesses process and handle data, effective from 25 May 2018.
The GDPR protects personal data and information for people throughout the European Union (EU) and businesses that export that data from the EU.
More information about the GDPR is available here.
It is a requirement of the GDPR that every business allows any EU citizen (for whom the business is storing personal data or information) to:
- Request a copy of the data.
- Request the deletion/anonymisation of this data.
- La Ria Creations can provide EU citizens a copy of their personal data, and can anonymise this data upon request. See our questions and contact information section for more details.
Maintaining the Quality of your Personal Information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Age of Consent
By using this site, you represent that you are at least at the age of consent as defined by applicable laws within your state or province of residence, and you have given consent to allow any of your minor dependents to use this site.
Policy Updates
This privacy policy was published on the 11th September 2024, and last updated on the 11th September 2024. We encourage you to review the policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Privacy Policy Questions and Contact Information
If you have any requests or questions regarding the use of your personal information, please contact us.