Frequently Asked Questions
What is a digital download? How do I access digital downloads after purchase?
A digital product is a non-physical item, it is a file that you access on your computer or mobile device. Once your order is complete you will be able to access your purchased items via a link, also known as a ‘digital download‘, in the following ways:
- An email will be sent to the address you’ve entered, which contains a downloadable link. (Please check your spam folder if you haven’t received an email.)
- The order confirmation page you are directed to immediately after purchase will also contain a downloadable link.
Once you have accessed the downloadable link, the files will begin to download to the device you are using (laptop, tablet or phone). Open the file and enjoy!
How do digital files work?
After you have purchased a digital file, make sure to access it via the download link and save the files on your device.
- If you purchased digital stickers or digital planners, there will be an extra downloadable file with instructions on how to use them.
- If you purchased wall art/wallpaper for your phone or laptop, simply select the file as a background on your device.
- If you purchased a colouring-in page, you can print the file at home or visit a local print shop.
As computer, mobile, app and printer settings differ, it is recommended that you consult the appropriate guide in order to download, save, access and print your files.
What is a digital sticker?
A digital sticker is similar to a physical sticker (EG: a small image), which you can ‘stick’ on digital files, such as photographs, videos or on your social media posts. These stickers come as a PNG file, and can be re-used as many times as you like.
What is a digital planner?
Some people prefer to use a digital planner/agenda to plan their days, weeks or months. The benefits include less paper used, easy access across multiple devices and undo functions, just to name a few. A digital planner is similar to a physical planner, only it is in a digital format – a PDF file on your computer or mobile device, which can be re-used as many times as you like. Therefore, you simply need an appropriate app to be able to use it, such as Adobe Acrobat, Xodo, Notability, GoodNotes etc.
Can I re-use or distribute your designs after I purchase them?
All designs are copyrighted and only for personal use. This applies to both physical products and digital downloads.
This means that you are allowed to use (and re-use) them for personal purposes, which do not include sharing designs or otherwise using files for commercial purposes (EG: Branding, sales, promotion or advertisements).
For example, digital stickers can be used on your own social media posts, as part of your own personal artwork or any other occasion which does not generate income or proceeds.
You are entitled to use the products either yourself, or to give to another person as an individual gift. Please do not reproduce my artwork or share without prior consent, as this is a breach of copyright and terms of sale.
All content I have created/authored may not be resold, relicensed, sub-licensed, rented, leased or used in advertising or branding.
Title and ownership, and all rights now and in the future, of and for the content remain exclusively with La Ria Creations.
Do I need a commercial licence?
As mentioned, you are free to use digital and physical products as gifts (excluding digital products), for personal use or in social media posts (EG Digital stickers), so long their use is not for commercial purposes. Commercial purposes include:
- Advertising, branding, promotion or monetary gain
If you intend to use my designs and products in conjunction with items you wish to sell, then you will require a commercial licence.
How can I obtain a commercial licence?
Please contact me if you are interested in using any of my content for commercial purpose, such as to create your visual identity, promotion, client work or sales. I am more than happy to help organise a commercial licence for your brand.
Where can I buy your products?
I would like to stock your products in my store.
Thanks for your interest in my products. Please fill in the Wholesale Enquiry form and we will be in touch.
Shipping, returns & refunds
I’m interested in collaborating with you and/or would like a custom design.
Thank you for your interest, I am excited to hear more about your ideas! Please feel free to reach out at email@example.com and tell me a little bit about your project and how I can help.
Where are you based?
I’m located in Melbourne and am also available to collaborate with clients remotely.